This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.

Pre-Requisites
There are no Pre-Requisites
Classes
  • Customer Service Management (62092)
    On Site
    Ashland
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: Study/Huddle Room
    Instructor: David Nyquist
    Tuition: $494.30
    Status: Active
    Seats Available: 5
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62095)
    Your Choice
    Ashland
    8/26/2025 - 10/14/2025
    Days & Times: Tues: 5:30 PM - 8:20 PM
    Dates: 8/26/2025 - 10/14/2025
    Facility: 209 ITV Lab Ashland
    Instructor: Kristin Birkholz
    Days & Times: Tues: 12:00 AM - 3:00 AM
    Dates: 8/26/2025 - 10/14/2025
    Facility: Flexible Online Class Hours
    Instructor: Kristin Birkholz
    Tuition: $494.30
    Status: Active
    Seats Available: 4
    Essential Class Information: Your Choice courses provide the flexibility of online with the advantage of access to live interacti ...
  • Customer Service Management (62293)
    On Site
    Balsam Lake
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: Balsam Lake, Room 4
    Instructor: David Nyquist
    Tuition: $494.30
    Status: Active
    Seats Available: 2
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62272)
    On Site
    Hayward-Ojibwa
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: Hayward, Room 105
    Instructor: David Nyquist
    Tuition: $494.30
    Status: Active
    Seats Available: 2
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62279)
    On Site
    Ladysmith
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: Ladysmith, Room 100A, Classroo
    Instructor: David Nyquist
    Tuition: $494.30
    Status: Active
    Seats Available: 2
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62087)
    Your Choice
    New Richmond
    8/26/2025 - 10/14/2025
    Days & Times: Tues: 5:30 PM - 8:20 PM
    Dates: 8/26/2025 - 10/14/2025
    Facility: 1215 Classroom New Richmond
    Instructor: Kristin Birkholz
    Days & Times: Tues: 12:00 AM - 3:00 AM
    Dates: 8/26/2025 - 10/14/2025
    Facility: Flexible Online Class Hours
    Instructor: Kristin Birkholz
    Tuition: $494.30
    Status: Active
    Seats Available: 6
    Essential Class Information: Your Choice courses provide the flexibility of online with the advantage of access to live interacti ...
  • Customer Service Management (62093)
    On Site
    New Richmond
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: 1210 Classroom New Rich
    Instructor: Alex Birkholz
    Tuition: $494.30
    Status: Active
    Seats Available: 21
  • Customer Service Management (62090)
    Your Choice
    Online
    8/26/2025 - 10/14/2025
    Days & Times: Tues: 5:30 PM - 8:20 PM
    Dates: 8/26/2025 - 10/14/2025
    Facility: ONLINE
    Instructor: Kristin Birkholz
    Days & Times: Tues: 12:00 AM - 3:00 AM
    Dates: 8/26/2025 - 10/14/2025
    Facility: Flexible Online Class Hours
    Instructor: Kristin Birkholz
    Tuition: $494.30
    Status: Active
    Seats Available: 21
    Essential Class Information: Your Choice courses provide the flexibility of online with the advantage of access to live interacti ...
  • Customer Service Management (62088)
    Your Choice
    Rice Lake
    8/26/2025 - 10/14/2025
    Days & Times: Tues: 5:30 PM - 8:20 PM
    Dates: 8/26/2025 - 10/14/2025
    Facility: 122 ITV Lab Rice Lake
    Instructor: Kristin Birkholz
    Days & Times: Tues: 12:00 AM - 3:00 AM
    Dates: 8/26/2025 - 10/14/2025
    Facility: Flexible Online Class Hours
    Instructor: Kristin Birkholz
    Tuition: $494.30
    Status: Active
    Seats Available: 8
    Essential Class Information: Your Choice courses provide the flexibility of online with the advantage of access to live interacti ...
  • Customer Service Management (62094)
    On Site
    Rice Lake
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: 207 Computer Lab Rice Lake
    Instructor: Jenny Schieffer
    Tuition: $494.30
    Status: Active
    Seats Available: 20
  • Customer Service Management (62089)
    Your Choice
    Superior
    8/26/2025 - 10/14/2025
    Days & Times: Tues: 5:30 PM - 8:20 PM
    Dates: 8/26/2025 - 10/14/2025
    Facility: 311 Superior Huddle Room
    Instructor: Kristin Birkholz
    Days & Times: Tues: 12:00 AM - 3:00 AM
    Dates: 8/26/2025 - 10/14/2025
    Facility: Flexible Online Class Hours
    Instructor: Kristin Birkholz
    Tuition: $494.30
    Status: Active
    Seats Available: 3
    Essential Class Information: Your Choice courses provide the flexibility of online with the advantage of access to live interacti ...
  • Customer Service Management (62091)
    On Site
    Superior
    8/26/2025 - 12/11/2025
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: 306 Superior Business Comp Lab
    Instructor: David Nyquist
    Tuition: $494.30
    Status: Active
    Seats Available: 11

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