This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.
Pre-Requisites
There are no Pre-Requisites
Classes
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Customer Service Management (62092)
On Site
Ashland
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
Study/Huddle Room
Instructor:
David Nyquist
Tuition:
$494.30
Status:
Active
Seats Available:
5
-
Customer Service Management (62095)
Your Choice
Ashland
8/26/2025 - 10/14/2025
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/26/2025 - 10/14/2025
Facility:
209 ITV Lab Ashland
Instructor:
Kristin Birkholz
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/26/2025 - 10/14/2025
Facility:
Flexible Online Class Hours
Instructor:
Kristin Birkholz
Tuition:
$494.30
Status:
Active
Seats Available:
4
-
Customer Service Management (62293)
On Site
Balsam Lake
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
Balsam Lake, Room 4
Instructor:
David Nyquist
Tuition:
$494.30
Status:
Active
Seats Available:
2
-
Customer Service Management (62272)
On Site
Hayward-Ojibwa
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
Hayward, Room 105
Instructor:
David Nyquist
Tuition:
$494.30
Status:
Active
Seats Available:
2
-
Customer Service Management (62279)
On Site
Ladysmith
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
Ladysmith, Room 100A, Classroo
Instructor:
David Nyquist
Tuition:
$494.30
Status:
Active
Seats Available:
2
-
Customer Service Management (62087)
Your Choice
New Richmond
8/26/2025 - 10/14/2025
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/26/2025 - 10/14/2025
Facility:
1215 Classroom New Richmond
Instructor:
Kristin Birkholz
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/26/2025 - 10/14/2025
Facility:
Flexible Online Class Hours
Instructor:
Kristin Birkholz
Tuition:
$494.30
Status:
Active
Seats Available:
6
-
Customer Service Management (62093)
On Site
New Richmond
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
1210 Classroom New Rich
Instructor:
Alex Birkholz
Tuition:
$494.30
Status:
Active
Seats Available:
21
-
Customer Service Management (62090)
Your Choice
Online
8/26/2025 - 10/14/2025
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/26/2025 - 10/14/2025
Facility:
ONLINE
Instructor:
Kristin Birkholz
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/26/2025 - 10/14/2025
Facility:
Flexible Online Class Hours
Instructor:
Kristin Birkholz
Tuition:
$494.30
Status:
Active
Seats Available:
21
-
Customer Service Management (62088)
Your Choice
Rice Lake
8/26/2025 - 10/14/2025
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/26/2025 - 10/14/2025
Facility:
122 ITV Lab Rice Lake
Instructor:
Kristin Birkholz
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/26/2025 - 10/14/2025
Facility:
Flexible Online Class Hours
Instructor:
Kristin Birkholz
Tuition:
$494.30
Status:
Active
Seats Available:
8
-
Customer Service Management (62094)
On Site
Rice Lake
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
207 Computer Lab Rice Lake
Instructor:
Jenny Schieffer
Tuition:
$494.30
Status:
Active
Seats Available:
20
-
Customer Service Management (62089)
Your Choice
Superior
8/26/2025 - 10/14/2025
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/26/2025 - 10/14/2025
Facility:
311 Superior Huddle Room
Instructor:
Kristin Birkholz
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/26/2025 - 10/14/2025
Facility:
Flexible Online Class Hours
Instructor:
Kristin Birkholz
Tuition:
$494.30
Status:
Active
Seats Available:
3
-
Customer Service Management (62091)
On Site
Superior
8/26/2025 - 12/11/2025
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
306 Superior Business Comp Lab
Instructor:
David Nyquist
Tuition:
$494.30
Status:
Active
Seats Available:
11
-
Marketing Principles
Undergraduate | 3 Credits
CATALOG #10104102
This course focuses on the marketing process as it relates to the operation of a business enterprise. The intent is to provide students with an understanding of how the marketing function fits within the overall structure of the organization. Special attention is given to the role and significance of evaluating customer needs, pricing, distribution, and promotion of products and services.
Online
Fall 2025, Summer 2025
-
Selling Principles
Undergraduate | 3 Credits
CATALOG #10104104
This introductory course is designed to acquaint the student with the principles of selling and applications to the marketing of goods and services. Special emphasis is given to developing the selling process. Included are customer relations, sales psychology, steps to successful presentation, closing techniques, and sales motivation.
Online
Fall 2025
-
Business & Marketing Field Study
Undergraduate | 2 Credits
CATALOG #10104180
This course will allow the student to analyze what specific occupational field(s) they are best suited for. Included will be an in-depth self-analysis, simulated job application and interviews, a career research report, and work-based experience(s). PREREQUISITE: Minimum of 36 credits of program coursework must be completed prior to enrolling in this course.
Online
Fall 2025
-
Managing Human Resources
Undergraduate | 3 Credits
CATALOG #10104198
Introduces the functions of Human Resource Management in the legal and social context of today's dynamic business environment. Topics include human resource development, employee selection, performance, appraisal, compensation, training, labor relations, affirmative action, and career management.
Online
Fall 2025
-
Social Media Marketing
Undergraduate | 3 Credits
CATALOG #10104189
This course follows social media’s transformation of advertising from a mass medium to one-to-one communication with immediate feedback. Social media’s use for public relations and advertising as well as how to create and deploy a social media campaign will be the main focus of the course. The history and development of social media platforms will be examined as well as today’s ethical and legal implications of social media efforts.
Online
Fall 2025