This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.
Pre-Requisites
There are no Pre-Requisites
Classes
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Customer Service Management (22664)
Online
Online
1/22/2024 - 5/17/2024
Days & Times:
Mon, Tues, Wed, Thurs, Fri: 7:00 AM - 7:30 AM
Facility:
ONLINE
Instructor:
Luana Slayton
Tuition:
$472.20
Status:
Closed
Seats Available:
N/A
-
Customer Service Management (62539)
Your Choice
Ashland
8/27/2024 - 10/15/2024
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/27/2024 - 10/15/2024
Facility:
209 ITV Lab Ashland
Instructor:
WITC TBD
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/27/2024 - 10/15/2024
Facility:
Flexible Online Class Hours
Instructor:
WITC TBD
Tuition:
$482.60
Status:
Active
Seats Available:
3
-
Customer Service Management (62952)
On Site
Ashland
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
209 ITV Lab Ashland
Instructor:
David Nyquist
Tuition:
$482.60
Status:
Active
Seats Available:
6
-
Customer Service Management (63012)
On Site
Balsam Lake
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
Balsam Lake, Room 4
Instructor:
David Nyquist
Tuition:
$482.60
Status:
Active
Seats Available:
2
-
Customer Service Management (63011)
On Site
Hayward-Ojibwa
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
TBA Hayward
Instructor:
David Nyquist
Tuition:
$482.60
Status:
Active
Seats Available:
2
-
Customer Service Management (63013)
On Site
Ladysmith
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
Ladysmith, Room 102, Classroom
Instructor:
David Nyquist
Tuition:
$482.60
Status:
Active
Seats Available:
2
-
Customer Service Management (62538)
Your Choice
New Richmond
8/27/2024 - 10/15/2024
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/27/2024 - 10/15/2024
Facility:
1306 ITV Classroom New Richmon
Instructor:
WITC TBD
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/27/2024 - 10/15/2024
Facility:
Flexible Online Class Hours
Instructor:
WITC TBD
Tuition:
$482.60
Status:
Active
Seats Available:
8
-
Customer Service Management (62953)
On Site
New Richmond
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
1210 Classroom New Rich
Instructor:
Alex Birkholz
Tuition:
$482.60
Status:
Active
Seats Available:
22
-
Customer Service Management (62542)
Your Choice
Online
8/27/2024 - 10/15/2024
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/27/2024 - 10/15/2024
Facility:
ONLINE
Instructor:
WITC TBD
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/27/2024 - 10/15/2024
Facility:
Flexible Online Class Hours
Instructor:
WITC TBD
Tuition:
$482.60
Status:
Active
Seats Available:
20
-
Customer Service Management (62540)
Your Choice
Rice Lake
8/27/2024 - 10/15/2024
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/27/2024 - 10/15/2024
Facility:
122 ITV Lab Rice Lake
Instructor:
WITC TBD
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/27/2024 - 10/15/2024
Facility:
Flexible Online Class Hours
Instructor:
WITC TBD
Tuition:
$482.60
Status:
Active
Seats Available:
6
-
Customer Service Management (62954)
On Site
Rice Lake
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
221 Classroom Rice Lake
Instructor:
Luana Slayton
Tuition:
$482.60
Status:
Active
Seats Available:
22
-
Customer Service Management (62541)
Your Choice
Superior
8/27/2024 - 10/15/2024
Days & Times:
Tues: 5:30 PM - 8:20 PM
Dates:
8/27/2024 - 10/15/2024
Facility:
311 Superior Huddle Room
Instructor:
WITC TBD
Days & Times:
Tues: 12:00 AM - 3:00 AM
Dates:
8/27/2024 - 10/15/2024
Facility:
Flexible Online Class Hours
Instructor:
WITC TBD
Tuition:
$482.60
Status:
Active
Seats Available:
3
-
Customer Service Management (62951)
On Site
Superior
8/27/2024 - 12/12/2024
Days & Times:
Tues, Thurs: 12:30 PM - 1:50 PM
Facility:
306 Superior Business Comp Lab
Instructor:
David Nyquist
Tuition:
$482.60
Status:
Active
Seats Available:
7
-
Marketing Principles
Undergraduate | 3 Credits
CATALOG #10104102
This course focuses on the marketing process as it relates to the operation of a business enterprise. The intent is to provide students with an understanding of how the marketing function fits within the overall structure of the organization. Special attention is given to the role and significance of evaluating customer needs, pricing, distribution, and promotion of products and services.
Offered Collegewide
Fall 2024, Spring 2024, Summer 2024
-
Selling Principles
Undergraduate | 3 Credits
CATALOG #10104104
This introductory course is designed to acquaint the student with the principles of selling and applications to the marketing of goods and services. Special emphasis is given to developing the selling process. Included are customer relations, sales psychology, steps to successful presentation, closing techniques, and sales motivation.
Online
Fall 2024, Spring 2024
-
Multi-Media Marketing
Undergraduate | 3 Credits
CATALOG #10104125
Multi-Media Marketing provides an overview of advertising and public relations efforts in today’s business environment. The course will explore what is done in advertising and the reasons why. Public relations activities and their effectiveness will be discussed using real-world examples. Additional topics of study include the social and economic aspects of promotion.PREREQUISITE: 10104102 Marketing Principles.
Online
Spring 2024
-
Sales Management
Undergraduate | 3 Credits
CATALOG #10104148
This course examines the elements of operating as part of an effective sales team. As sales is a key component of organizational success, best practices from the industry will be explored. Additional topics include sales team structure, use of technology and issues in compensating and retaining salespeople. PREREQUSITE: 10104104 Selling Principles
Online
Spring 2024
-
Business & Marketing Field Study
Undergraduate | 2 Credits
CATALOG #10104180
This course will allow the student to analyze what specific occupational field(s) they are best suited for. Included will be an in-depth self-analysis, simulated job application and interviews, a career research report, and work-based experience(s). PREREQUISITE: Minimum of 36 credits of program coursework must be completed prior to enrolling in this course.
Online
Fall 2024, Spring 2024
-
Managing Human Resources
Undergraduate | 3 Credits
CATALOG #10104198
Introduces the functions of Human Resource Management in the legal and social context of today's dynamic business environment. Topics include human resource development, employee selection, performance, appraisal, compensation, training, labor relations, affirmative action, and career management.
Offered Collegewide
Fall 2024
-
Technological Applications in Marketing
Undergraduate | 3 Credits
CATALOG #10104110
This course is designed to expose the student to current and upcoming technologies impacting the field of marketing.
Online
Spring 2024
-
Social Media Marketing
Undergraduate | 3 Credits
CATALOG #10104189
This course follows social media’s transformation of advertising from a mass medium to one-to-one communication with immediate feedback. Social media’s use for public relations and advertising as well as how to create and deploy a social media campaign will be the main focus of the course. The history and development of social media platforms will be examined as well as today’s ethical and legal implications of social media efforts.
Online
Fall 2024, Spring 2024